Billing Terms and Conditions

Business Name: Vero Studioz
Website: https://www.verostudioz.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@verostudioz.com
Phone: +44 7883 410415
Contact: Contact Us Page

1. Accepted Payment Methods

At Vero Studioz, we offer secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay
• Shopify Payments: All transactions processed through Shopify's secure payment system

All payments are processed in British Pounds Sterling (GBP).

2. Payment Processing

• Payment Timing: Payments must be completed at the time of purchase.
• Order Confirmation: Orders will not be processed or shipped until full payment has been received and confirmed.
• Failed Payments: If a payment is declined or fails, the order will not be confirmed. You will need to update your payment information and place the order again.
• Payment Confirmation: You will receive an email confirmation once your payment has been successfully processed.

3. Pricing & Currency

• Currency: All prices listed on Vero Studioz are in British Pounds Sterling (GBP).
• Price Changes: Prices are subject to change without notice.
• Final Pricing: The final price shown at checkout, including any applicable taxes, is the amount you will be charged.
• Promotional Pricing: Sale prices and promotional offers are valid for the time period specified and subject to availability.

4. Taxes & Additional Fees

• VAT: All prices include VAT where applicable.
• Shipping: Free shipping is provided on all UK orders with no additional charges.
• No Hidden Fees: The price you see at checkout is the final price you pay.

5. Secure Payment Processing

• Security: Vero Studioz uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
• Data Protection: We do not store your credit card or payment details on our servers.
• PCI Compliance: All payments are processed through PCI-compliant systems via Shopify Payments.

6. Billing Information

• Accurate Information: You must provide current, complete, and accurate billing information for all purchases.
• Billing Address: Your billing address must match the address associated with your payment method.
• Contact Details: You agree to promptly update your account and payment information, including email address and payment method details, so we can complete transactions and contact you as needed.

7. Order Modifications & Cancellations

• Order Changes: Once payment is processed, orders can only be modified or cancelled if they haven't entered our processing phase (within 1-2 business days, Monday-Friday, 9 AM-6 PM).
• Cancellation Requests: Contact support@verostudioz.com immediately if you need to cancel an order.
• Processing Times: Orders placed after 5:00 PM GMT or on weekends will be processed the next business day.

8. Refunds & Chargebacks

• Refund Process: Refunds are processed according to our Return & Refund Policy.
• Refund Timeline: Approved refunds are processed within 7 business days and typically appear in your account within 3-5 additional business days, depending on your bank or payment provider.
• Refund Method: Refunds will be issued to your original payment method only.
• Chargeback Policy: Unauthorized chargebacks will be disputed. If you experience any issues with your order, please contact us first at support@verostudioz.com so we can resolve the matter directly.

9. Fraud Prevention

• Fraud Detection: Vero Studioz reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
• Verification: Additional identity verification may be requested for orders that trigger our fraud prevention systems.
• Suspicious Activity: We may decline orders that appear to be placed by unauthorized users or show signs of fraudulent activity.

10. Order Limitations

• Order Restrictions: We reserve the right to limit order quantities per customer, household, or shipping address.
• Geographic Restrictions: We currently only ship within the United Kingdom.
• Product Availability: All orders are subject to product availability. If an item becomes unavailable after your order, we will contact you with options for replacement or refund.

11. Promotional Codes & Discounts

• Discount Application: Promotional codes and discounts are applied at checkout and cannot be combined with other offers unless specifically stated.
• Validity: All promotional offers are valid for the time period specified and subject to terms and conditions.
• Limitations: Promotional codes cannot be applied to previous purchases or used retroactively.

12. Contact Information for Billing Inquiries

For any questions regarding billing, payments, or these terms and conditions, please contact us:

Business Name: Vero Studioz
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@verostudioz.com
Phone: +44 7883 410415
Contact: Contact Us Page

Customer Service: Monday to Friday: 9:00 AM – 6:00 PM (UK Time)
We do our best to reply to your e-mail within 24 hours.

Thank you for shopping with Vero Studioz